Dear Customer,
We would like to inform you that JEOL UK is still operating as normal under the exceptional circumstances posed by the current COVID-19 crisis. Our Sales and Service departments are open and we have plans in place to continue this as events develop.
As usual, if you need assistance with your JEOL instrument, customers can email us on uk.svc@jeoluk.com or contact your usual engineer directly.
Many common problems can be resolved over the telephone; however, we are looking at supporting live video calls with JEOL Engineers to offer an increased level of service. There is no change to our policy should you require a visit from a Service Engineer, however we will be asking you to kindly complete a short questionnaire prior to any on-site visit for the safety of our staff.
We appreciate that some customers may be working in multi-user environments or deciding to shut down instruments for possibly an unknown period. If you need advice on these matters, please contact us if you haven’t already done so.
Understandably, over the next few weeks we will be prioritizing breakdown visits to certain customers (hospitals and those undertaking biological research). Thank you in advance for your patience and understanding if this results in any delay in our service to you.
Kind regards,
Jonathan Reed
General Manager Customer Support